Problem Solving Tools 1 PROBLEM SOLVING TOOLS STEP 1: Define the Problem. Step 1: Define Download Handout 1 STEP 1: DEFINE MARK as COMPLETE Saving... 1: Define This video introduces Step 1 in the problem solving process.DEFINE the PROBLEM Play Video CHECK Apply what you just learned. Please enable JavaScript in your browser to complete this form.What actions did you take to apply what you learned?What was the outcome?Upload your great work. Click or drag a file to this area to upload. PhoneSubmit MARK as COMPLETE Saving... GO TO STEP 2: ROOT CAUSE